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Speaker & Session Highlights

 Skift: State of Travel Report & Insights 

October 26, 2025 

5:45 PM – 6:15 PM

Jeremy Kressmann, VP of SkiftX, will share key insights from Skift’s 2025 State of Travel Report, with a focus on the travel advisor sector and practical ways you can apply this information to strengthen your effectiveness and turn insights into action. 

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Jeremy Kressmann is Vice President of SkiftX, Skift's in-house partner content studio. Over the course of his 20+ year career, Jeremy has worked as a marketer, journalist, trend analyst and public speaker, collaborating with some of the world's biggest consumer brands and travel companies to help them understand consumer behavior, navigate the complexities of today's digital environment and tell better stories. 

 Air Insights: From Global Shifts to Agency Impact

October 27, 2025 

8:55 AM – 9:25 AM 

Learn about must-know trends in aviation and how they can translate directly into your agency business. Hear from a panel of industry experts as they share insights, forecasts, and practical strategies to help your agency navigate the evolving air travel landscape. 

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Scott Jordan is responsible for developing business opportunities and overseeing sales and marketing initiatives for Delta’s portfolio of existing corporate customers and travel management firms based in the Eastern United States. Over the past five years, Scott has been influential in expanding the Delta footprint up and down the East Coast. Scott began his career with Delta Air Lines in 2006 and has held multiple roles in Global Sales including Planning and Analysis, Communication, Market Development and Sales Operations. Scott holds a B.A. in Finance from SUNY Geneseo and an M.B.A in Finance and Marketing from Rochester University’s Simon School of Business.  

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Christal Bauer is the VP of Operations at Personal Travel Management, bringing 35 years of broad travel industry experience - 20 of those supporting independent advisors. A strategic leader who is both approachable and collaborative, she is passionate about building strong relationships and creating meaningful experiences. Christal thrives on seeing advisors succeed, knowing that the right tools, resources, and community are the foundation of growth. She is especially excited to be back with Ensemble, where the power of partnership truly helps advisors thrive. 

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Carolina Montoya Jaramillo joined IATA in 2008 in Colombia, managing Passenger and Cargo Agency Programs for Colombia and Ecuador. She later held leadership roles across the Americas and in Madrid, overseeing agency accreditation, airline settlement systems, and interline agreements. After a period in consulting with oil & gas, cargo airlines, and hospitality, she returned to IATA as Assistant Director, Identity Services, leading the Global Data Products portfolio, airline/airport codification, IATAN, and the IATA ID Card program. She also plays a pivotal role in shaping IATA’s digital identity and verification strategy for the travel industry, supporting airlines, agents, and partners worldwide with trusted, data-driven solutions. 

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One of Leigh Ann Arnholt’s favorite sayings is, “If you want something bad enough, be dedicated to it.” As the leader of Carson Travel, her focus is on her team and overseeing the day-to-day operations to ensure their success in the business. 
Leigh Ann has enjoyed over 20 years in the travel industry, with 18 of those years dedicated to leading Carson Travel. Luxury travel, wine tours, and working with her loyal, recurring clients keep her busy. She especially loves leading small groups and introducing clients to new luxury experiences.

 Interactive Learning & Development Sessions

October 27, 2025

9:45 AM - 12:30 PM


Experiences Unlocked: Local Connections, Global Impact  

This live panel brings together diverse perspectives on experiential travel—from traditional destination management to immersive tour operations and innovative activity platforms. Explore how authentic local connections can create meaningful journeys that resonate globally. 

Ensemble Lab: Tools to Power Growth 

Take a comprehensive tour of the Member Portal with a focus on the tools that matter most to owners and managers. Explore member reports, the admin dashboard, partner programs, and business services - plus dedicated insights on ADX and marketing. Learn how to leverage every part of the Member Portal to maximize benefits and drive business success. 


Think Tank: Rethinking Reporting, Campaigns & Consumer Engagement 

In this interactive session, you’ll collaborate in groups to tackle key questions around reporting, campaigns, and consumer engagement. Each table will explore a different topic, share insights, and present key takeaways—turning collective ideas into actionable strategies. 

 Make-A-Wish Team Challenge

October 28, 2025 

9:30 AM – 11:00 AM 

Step into the role of Wish Granters during this special session hosted by Make-A-Wish. In teams, you’ll collaborate to design and craft a custom wish for real-life Wish Kids. With friendly competition, creativity, and teamwork at the heart of the experience, you’ll leave not only inspired but with memories that will stay with you long after the session ends. 

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Lynda joined Make-A-Wish Canada in 2022, bringing over 25 years of leadership experience spanning the non-profit and media sectors. She has led fundraising and partnerships at organizations such as Princess Margaret Cancer Foundation and Plan International Canada, following senior roles with top media brands including Food Network, HGTV, and Global Television. Recognized with the L’Oréal Woman of Worth award in 2019, Lynda is celebrated for her lasting impact in the charitable sector.